I am remodeling my kitchen and needed a new fridge, so I ordered one from sears. To save money my husband picked up the fridge and brought it home. Our kitchen wasn't quit finished when we got the fridge so we left it in it's packaging until we were ready for it.
The day we were ready for it, we started unpacking it and
the first thing we noticed was the handle was on the wrong side. Why did the sales person ask us what side we wanted the handle on if they are just going to put it on any side they want? Secondly, after taking the taped instructions off the door we noticed a huge dent in the front door of the fridge!
I called the store and told them about the dent and the door being on the wrong side. He told me to bring the fridge back and he would order another one that we could pick-up the following week! Why do I have to bring back the damaged goods that they gave? Why don't they come and get the junk they sent home with me? Why do I have to pick up the new fridge!
This is how I see it. If Sears had good customer service they would have come to my house and picked up the damaged fridge and also delivered the new fridge, but Sears doesn't have good customer service, so my husband who was extremely irritated, did it. This will be the last thing I purchase from Sears.
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