I bought a phone plan with best buy in March. I bought the insurance from Best Buy as well. I have been in the store 5 times with problems on the same phone. Every time i came into the store they would reset the phone etc. I have been in to repair the phone 3 times. The 4th time my phone locked and would not let me make any calls. I contacted sprint on my friends phone and they told me to go into the store and tell them that you have been in numerous amounts of times and ask for another type of phone that matches the same price as the one you got. I called Best buy to make sure that I was told the right information.
When I went into best buy for the 4th time (2nd time that day, phone was just given back to me for a repair), I waited for an hour until a worker came up to me and told me that the manager said he could not do anything for me since the mobile manager was not present at the time. The store was about to close, I could not turn my phone on, and I was frustrated after waiting an hour for no resolution. I told them that I needed something working today and it was not right to have me waiting for an hour and not be able to at least call the police if I needed to. Well they called the police on me and said that it was closing time and that I was being irate and that I needed to leave the premises. NOTHING was handled and even the police officer was confused about the help.
I had my mother go up to best buy to pick up my supposedly “working” phone. I did not want to deal with the same un professional people. I did not add any applications only my contacts just to make sure it wasn’t me who was accidentally messing the phone up. But after a week it wouldn’t hold a charge. I went into best buy and told them that I was told that the 5th time I come in and turn this phone in with a complaint I was able to switch it out. I did not care about paying the difference I just wanted a working phone. Charlene said that she would not look up my information, and to read the pamphlet and take a used charger and that was it. She did not listen to what I had to say about the phone. After that she said well I cant speak with you anymore I told you to call best buy and ask them what to do. While I was IN best buy. She then proceeded to walk to the front of the door and tell the security to call the police. I was sitting down and had a witness with me. She told the police and the GM that I was irate and unruly lol. I started to realize that when I ask questions about my plan or phone the workers got frustrated or told me they did not know. I ask to speak with the person over her, she said she was over her and there was no other manager there. Soon the GM came out with guns blazing. Saying how I had to get off the property and that nothing is wrong with my product even before he asked me or checked it. Then he told me since i paid for the phone and the plan and got the insurance through them that they would not give me a working phone nor a new phone and I had to just deal with that. Quote: “ your stuck with that one until you upgrade or it is discontinued, im not going to give you another phone”and then told me to go to the sprint store.
I saw another unhappy customer and they were cursing and nothing was done to them. I tell them I need a working phone before I leave and they call the police! Charlene did not explain anything to me, Mr. Dixon was on the defensive before he even met me and yet I still am paying my phone bill on time and the insurance for a phone that has too many glitches. The customer service is terrible there. I work at DHS and have better customer appreciation than they do and EVERY client comes in with an issue. I felt because I was a black woman they immediately jumped to calling the police on a 125 lbs woman in tears.
The funny thing about it was one of THEIR workers told me that they can do it and told me to print out the paper and show them the competitors price and they would do it. That information may have been wrong but at the time I was not aware and yet was treated as if I was the one in the wrong. Now I am switching from sprint and BEST BUY. I will never buy another product from them EVER!
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