I was a customer of Nextel for a few years before I was told that I was going to have to come to Sprint soon because they were going to merge and I may as well do it now, which I did. I had been with Sprint for a bout a year when my kids mother (which we no longer where together) went into a sprint store in Fairview Heights, IL and added a line of service before moving to Utah. On my next bill the charges came in and I went to Sprint and was told the phone was added to bad so sad. I should have came in before my 15 days and they could have did something about it but its a new line of service. I asked to see the contract that I should have signed and was told they send that they dont keep it in the store. I asked for the info on the phone and was told I needed a court order or to file a police report. I later found out that it was my ex and I had the phone cut off. A few days later I was told I needed to have a phone put in the place of that phone or pay the fee to get out early. I added a phone (not thinking) and now I have two phones.
I added a note to the account that any changes, any info about the account I had to come in to a Sprint store, show ID and get it done. Things are going well for a while, I'm checking my bill and everything is fine untill Oct. 2007 a new line is added this time by my sister. Ring tones, call tones, buckets of air time, text messages and the internet all on the phone. I call Sprint and get the 1 hour hold, I get to talk to some one and she tells me, "If they know your social they can add a line of service". I tell here that I can get her social from the internet for 29.99 and anything else, she was very upset then. I get the manager and she says she will take care of it. I dont get any ref # or anything just her word. I want for a few days nothing. I call back get credited for the calls, then they turn the phone off, they daily it seems I have a problem. I want to close my whole account because they are not protecting my privacy as they claim, but cant because I have to pay the bill first. The bill which has a 200 early termanation fee for a line I never asked for. I talk to different people in different depts. And no one will cut the phones off. I talked to a guy in NY yesterday and was told I am going to get charged for all lines of service untill I pay or March even though my service is disconnected since Dec. 2007. Unbelievable!!!
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