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If you have additional feedback or enquiries, please» Contact HP When did you purchase your product?: June Product HP Pavilion a6430f Desktop PC Select a problem area: hardware What is your serial number (SN): 3CR814138L What is your operating system?: Microsoft Windows Vista Home Premium 32 Was the CD/DVD writer drive built into the computer when you purchased it? Yes Can you hear the sound from the connected speakers? Does the display on the product appear to be working properly? Yes Have you connected the product to your TV, DVD player, or music system? Yes If there is an error message, please specify: Failed (Error Code: HD535-5W) Problem Description: I purchased this computer from HP to replace a 15 year old Dell. The Dell was still working, but had Windows ME so it was time. After only a little my than a year, the hard drive on my new HP is failing so I'm back to using the 15 year old Dell. Should have know better than to purchase an HP because I had the same experience with an expensive HP photo printer, purchase to replace a 6 year old $50 Lexmark. HP failed after only a year & I'm back to using the Lexmark. I speak English and want support that can actually understand & prove a relevant response to questions rather than quoting unrelated scripts & telling me to uninstall & re-install repeatedly. I'm concerned because I got no recovery disks w / my HP and certainly don't believe that the recovery disks I made will actually work. I won't be buying the new drive from HP. I may not be a techy but I'm not stupid. I'll be going elsewhere so I can get a real warranty. Where can I get recovery disks? Has anything changed since the unit functioned properly (installation of SW, settings, cabling, etc.): No How would you describe your technical skill level?: Beginner First name Mary Last name Clemens Phone number 317-784-4362 Email Address [email protected]
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