This is the text of an exchange I just had with a customer service rep. I've just had several rounds of explaining my problems, that MJ froze my computer every time I used it for a year. I said I wasnt looking for a refund, but I was looking to get compensated for the year of service I lost on the 5 year contract:
* 12-28-09
CK: We are not asking for a refund. You delivered a product and we paid for it. But we should be given back the lost year of the contract when technical issues couldnt be resolved after several rounds of trying.
Junrex: Is your magicJack working fine now?
CK: As of 15 minutes ago, yes
Junrex: Good
Junrex: Since it has been activated
Junrex::)
Junrex: Is there anything else I may help you with today?
CK: How about my request for compensation as discussed with Marcus earlier. Please dont run me in circles like this.
Junrex: If he submitted it then probably he will w ork with it.
CK: How will I know the result. I'll wait if you need to go check on it.
Junrex: No need Carol
CK: I realize you dont want to continue chatting with me over this. Its clear in your tone. I hope you're having fun at a customer's expense, but please answer my question.
Junrex: Just wait for the result Carol since Marcus escalated your request
CK: Can you connect me to him? How will he get in touch with me?
Junrex: you can end this chat and look for Marcus
CK: Ha ha I'll be sure to copy the text of this conversation
*
A polite "No" or at least an answer to the question would have been nice. It works great now, but the customer service end is lame. I want to see you guys do well, I really am a fan, but this type of snarky exchange is over the top rude.
0 comments