I'm glad to see I'm not the only one who has exactly the same problems with HP Customer Service, or should I say Serviceless, but I'm obviously not glad to find that I am unlikely to get anywhere. My C7280 printer is not fit for purpose as it truncates the last few lines of documents. I logged a fault when the printer was 3 months old. After many months of investigation HP finally agreed to replace the printer and then repeatedly asked me for the proof of purchase and a serial number over the last 4 weeks. I supplied this information 4 times but every time I contacted the Support team they asked exactly the same questions so it is obviously a ploy to make sure they never have to replace faulty equipment. The internet company I purchased the printer from would not change it without HP provided a confirmation. My printer is now out of warranty and I am stuck with a printer that is not fit for purpose and should never have made it to the shops.
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