Complaint / Review
Customer Service

I ordered an item for my son and paid with my Paypal account. The day after we expected the item to arrive, Newegg sent an e-mail stating that there had been a problem with the Paypal account and they were canceling the order. I checked with Paypal and my bank and there were no account problems. I have used Paypal for over 1000 transactions with no problems. Finally I discovered that it was not Paypal that was the problem but that I was providing a PO box address for shipping. I checked my records and I have always used my PO box address for puchases with Newegg in the past. We have a unique situation where we live that does not allow for street delivery and we explained this to Newegg. They wanted me to change my Paypal shipping address even though they stated "Your order will not be processed if your shipping address does not match your PayPal confirmed address." Most ordering sites will not allow you to enter a PO box number if they don't take them so you know right away to try something else. Newegg waited a WEEK to let us know! Their "customer service" person was extremely RUDE and insulting and unwilling to work with the situation. I asked for a supervisor and was denied. I will not be doing business with Newegg again. It isn't worth the lower price. We ordered the item directly from the manufacturer and it arrived in two days.

Offender: NewEgg

Country: USA   State: Washington

Category: Computers & Services


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