Hi all,
I am composing this to help motivate everybody available to disassociate themselves from Alienware in most means possible.
I purchased a brand new notebook from their store four weeks and three nights before to get a shocking $6,100. I'm a 3d animator and modder: I need a really effective program when I am in an exceedingly competitive atmosphere. After fourteen days my notebook came. It took ages and ages to begin up (as in about 10 minute), and maynot transfer any document (s) over 10mb without explorer. Exe crashing followed closely by an overall total program freeze-up. Considering it had been a problem with Landscape I experimented with deploy my very own backup of XP, however the second it'd stock up off the CD-I might obtain a BSOD and also have to restart my pc. And so I couldnot make use of the pc because it was, and that I couldnot use a new OS. Furthermore, Ubuntu and Slackware likewise didn't deploy.
And So I called tech support team, and even though I actually donot desire to be rude the technology under consideration wasn't really educated and had an undesirable Language language. It managed to get very hard to comprehend what he was informing me to complete. Anyhow, we eliminated the ability supply and unplugged, and tried eliminating and changing the Memory.instantly afterwards the pc would not trigger, it'd simply mention the keyboard lamps, and soon afterwards ceased performing entirely. The notebook was clearly really defective from the container... As in completely useless. Now-not just am I in a competing company, but I've manifestation tasks on the run. I can't make on my house Computer, when I require anything to create on. I will make overnight, but that's not the full time for my more difficult tasks. No, the purpose was to obtain an alienware notebook to create on while my Computer becomes a make container.
Anyway, I deliver the pc back 24 hours later (Friday), and am amazed after I come home to locate a knocker from FedEx on my door. After contacting Alienware and having them be totally not able to inform me the things they delivered me I named FedEx. Works out it had been the personalized nameplate. Furthermore, it was the very first occasion of my requesting Alienware for compensation and was informed that since I have was under warrantee that I'd not be getting payment. I contended when I visited a shop and purchased a PC by having an axe through it'd I be refused payment? He explained it was not really a similar scenario. I disagree.
That apart I waited before following Thursday and named. Our notebook came the Friday beforehand, and also the specialists discovered that the motherboard was defective. Nevertheless, these were sold-out of motherboards and needed to purchase another. Virtually no time estimation. I expected for payment since I required this computer instantly. The clear answer was just like the final moment. It had been recommended I call-back on Friday... 24 hours later?
I called back about the Mon fourteen days after getting my damaged notebook. During these fourteen days I sent off 6 emails of growing strength, pressing Alienware to either rush or pay me. Neither occurred. I've not really been apologized to. I constantly advised Alienware in each telephone call and e-mail that I required the pc, and could be eliminating my purchase easily did not obtained the computer within fourteen days of delivering it back. Nevertheless, I thought that I'd allow tech support team inform me the present state-of my pc after which determine how to proceed. I had been really prepared to split my very own term for this. I had been placed on store for 18 units, that's after I then found out they'd changed my identification... After which it the CS broker returned to inform me that *he did not understand something about my laptop*. I inquired if he might inform me once the motherboard delivery arrived in... Also it works out they will have had them since my last-call... Meaning, yes, 1 week and four times passed without something being completed to my notebook. Nothing. Or, it atleast means someone was laying somewhere down the road. Thus... How do I think what CS needs to inform me, anymore?
Alienware obviously dismissed the emergency of my situation entirely. It had been unnecessary, I guess. They've my income.
And So I wanted a refund. Bear in mind that, at this time, I'd required payment 3 times within the telephone and 3 times in emails. The moment we published up a "refund request" (REQUEST?) the CS broker questioned me "Is there something Alienware may pay you with to alter the mind?", which blew me away. This is the many insulted I Have actually been with a business.
THEY ONLY PROVIDE PAYMENT ONCE YOU HAVE LOST ALL FAITH INCLUDED LIKE A LAST, CASH-SAVING, RESORT. Also they wish to cost A - 15% restocking charge. I have approached my attorney about that previously.
So anyway, below I'm on Friday morning, however waiting to listen to from their reimbursement group. Our last two emails have not been answered to. I have sent the broker of support individually but he's not answered. I've settled over $6,000 and also have obtained ZERO, NOTHING, NADA, ZERO item (s) except an Alienware cap I am definitely not likely to use.
Still waiting Alienware! STILL WAITING
Do Not get from them. Boycott isn't a powerful enough term. 5 months and four times with out obtained something, and never actually realizing easily'll get my cash back. I would have to spend $900 for only suffering
Really,
Christopher M Turne
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