Hello,
As per attached bill copy I bought Hp DV6 -6155TX on 10th December complaint number 4692276897 was registered on 12th June for display back cover damage by Simtech computations pvt ltd pune. As I need to travel on site for some work, I told them to do it urgently but according to them it'll take at least 2 week to process this compliant. This issue was not resolved by them in three weeks and they are not responding any of my calls after this. As per schedule I travel on site. During my stay in Johannesburg I'd tried to repair it from HP center but as it is not cover under global warranty they'll not able to fix it, even if I'll pay them they couldn't because they don't have parts for this model. A month before when I try to extend warranty of this system I was not able to because they don't provide warranty for this system, I tried to find solution from customer care but they're not able to provide any solution to me. During this time whenever I cheeked my warranty on HP website it shows that system already out of warranty before time. When I'd chat with customer care correspondent they told me that this is because HP wouldn't update my system information on their Database with my new purchase date.
Two week before of warranty expire with the help of my friend I initiate warranty extension from Business automation pvt ltd India. I paid 4700 Rs for 1 year warranty. When I Came back from joahnnesburg, I started new complaint for the same issue, again they're not able to see my warranty extension. For the same I provided all three documents attached with this mail, but instead of business memo from business automation they want a receipt for same. When I asked business automation they told me it'll take some time to update on system. After two month when I personally visited their office, they told me they're not able to extend my warranty because in HP database it is already expired and they return my money back to me.
Now I request you to please help me with the below queries.
— As my laptop's display back cover issue was not solved under warranty it is still open, doesn't matter that it is out of warranty
— Why there's an issue for warranty extension? I am not able to find any standard process for it and why there's no online channels are available as HP is a global brand?
— How can I extend my warranty now?
— When this issue is going to resolve?
— Please let me know where I can complaint for the same issue?
— If I travel again out of india, what is the process to repair my system and what in case they don't provide service for the model I have and how will extend my warrenty?
Best Regards,
Kaustubh
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