I purchased a HP Laptop from Best Buy. I have had it a month and it is in immaculate condition. I plugged a device into one of the 4 USB Ports, and the Black little piece broke. I contacted HP Support and had 2 chat sessions. I explained the issue in detail, and I said I still have the little black piece that fell out. The reps checked, and said that this issue will be covered under warranty, and they will ship a pre-paid box to me and to ship the unit back. I shipped it back and received an email 3 days later to call them.
I called and spoke to a rep from India. She told me that It would cost $324.95 to repair the laptop. I asked if she was joking, but she wasn't. She repeated it again. She actually sounded like she was reading from a script, and that she tells other Customers the same thing 100 times a day. I told her that I wasn't paying $324.95 to repair a laptop that has a one year warranty on it. I was irate as it was 1:30 in the morning when I saw the email, and I couldn't believe they wanted me to pay over half of what I paid for the laptop, to repair it. I was also discusted that they had the nerve to even ask me to pay for repair when I have a One Year Warranty.
She asked me if I have an Extended Warranty, or a Warranty that covers me from Accidental? Damage, etc.? I answered No to both. I asked to speak to a Supervisor. She said I should call back during normal business hours. I told her that I will never buy another HP Product again, and that I have read about HP not honoring its Warranties to many of their Customers, and that this was a disgrace.
I told her that I WILLget this Laptop repaired under HP's One Year Warranty, and that HP won't Roll Over Me, as they try to do to many of their Customers. I said that I will also notify Consumer Affairs, and any other Agencies I have to, in order to make them aware of HP refusing to honor their One Year Warranty.
I hope I can resolve this issue, and I want to warn others to be avoidof buying any HP Product, as it appears that they will bend over backwards to fing any excuse to not honor their Warranty.
Knowing that I would be without a computer for a while while HP was supposed to repair it, I purchased an ACER Netbook and I am very happy with it. I will also purchase from them in the future.
If anyone can give me the names of any other Agencies where I can File A Complaint agianst HP, I wopuld appreciate it.
Thank you. I hope my complaint here has some influence with HP affecting my repair.
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