I was supposed to receive one month free and half price monthly service. I authorised a one time fee of $9.95 for shipping. No monthly fee was allowed. I received adapter and it would not work. I called their tech dept. They spent over 3 hours and conceeded that it would not work for me. They told ...
When I signed up, Vonage rep said I get one month free. Not even! A month after, I was charged $52.99! If I cancel my vonage account, they want to charge me another $49.99. I called and called, was on hold for about 2 hours. FInally, some guy with a foreign accent answered the phone and was not ...
I signed up for vonage broadband internet phone service. The customer service Rep. Waived the set-up fee and I agreed to pay a $14.99 shipping fee for the phone adapter. The adapter arrived 4 days later. I installed the adapter and was able to place local and long distance calls right away. ...
Vonage is HORRIBLE. I bought into their residential service a little over a year ago. This was when they were first coming into the market, and the customer service was pretty good. Now, it sucks. Their customer service reps lie. You have to wait no less then 45 minutes (even though their answering ...
I called Vonage about their phone over the internet service (VOIP) and was told I needed at least DSL to sign up. I told them that I had DSL with Earthlink and I went through an elaborate sign-up procedure. The sales rep said it would just require plugging in one wire when I received the modem so I ...
Customer service is the worst, Never have experienced anything like it. Takes about 45 minutes to an hour to get through on the phone. All their email responses are just a generic kickbacks telling you to call their 800#. I've had so many issues with this company from service to them just taking ...