I was a Vonage customer for one year. Then my Cable company offered me a good deal on TV/Internet/phone service so I switched over to them. I called Vonage to cancel my service, and I disconected their modem. They have billed me for January, February, and March and refuse to stop charging my credit ...
I have called Vonage 3x in the last few months requesting to cancel my service because I can nolonger afford to pay for it. Previous to this I had my account lowered to 14.99 / 500min a month plan. After the 1st pain staking call, I walked away with no cancellation and a month free and an I agreed ...
We have had Vonage phone service (I say service sparingly) and have had consistent billing and service issues with this company. As many have found, when you call their so called "customer service" line you get people who, instead of resolving your issues, they create more. They start by ...
I purchased Vonage hardware and signed up for the service because of the 30-day money back guaranty, which I intended to use in the event that the service was not satisfactory. I soon found that I could not connect and use the phone with my available internet service. I called Vonage and asked for ...
I thought I'd be smart and save money by using Vonage. What a huge mistake!!! I signed up on 1/7/08, by the 28th I still had not received service, stating they were having problems transferring my phone number and that I needed an additional line for DSL. I decided I didn't want the cost of another ...
I signed up for Vonage. Various problems with my own house wiring and internet connections resulted in my realizing I had to stay with Quest. Easy, I thought. I will just cancel Vonage since I had not activated the account yet. I called Vonage and they said that it would cost me $36.00 to cancel. I ...