Complaint / Review
Vonage
Switched service but account not "canceled" when # was moved & continued to be billed for service not used

I moved my phone service to another company at the end of April 07 and the phone number was "ported" shortly after. Although I stoped using the Vonage service I continued to be billed for 5 months because I didn't "close my account."

The Vonage representative proceeded to repromand me on the phone for not catching the charges sooner and calling in to close the account when I switched carriers. I received 1 credit for September and they officially closed the account but was refused reimbursment by their billing department for over $120 in charges from May through August; what a RIP!!!

I'm hoping that Clark Howard can help and have an e-mail into his legal team for advice.