I am not pleased with the service I have a Pep Boys. I find them to be rude and unhelpful to customers. While I was in line to have them fix a problem I already paid for them to fix, I heard one of them tell a little old lady that they do not have the record of installing her battery. He told her ...
F150 towed to Pepboys store 697 in Albuquerque, NM because entire right front brake was destroyed. First thing Asst Mgr Abel Nevarez asked what is wrong!"Give me some parts so I can enter the order." After order entered mechanic went and put down all needed parts. I also asked for an ...
I bought an oil-change (using the presumption that I'd obtain a $10 discount). After I submitted the refund using the revenue receipt they published back and stated they did not get my income delivery. The refund form believed to create a backup of the refund form, that we did - although not the ...
I went to Pep Boys to have my brakes and my belts checked. I sat while a "mechanic" took of my wheels (he has on his earphones -how was he going to listen for the noise that I had reported?). He took off my left brake pad and said nothing. He went to work on another car! I sat there for 3 ...
On 4/14/08 at Dayton/Trotwood Ohio location I went to Pep Boys because my windshield wipers would not work and rats had gotten under my car hood. The rats had not eaten the wires that caused the problem but Bob, the manager without looking began to tell me that rats or mice ate the wiring and that ...
I would like to begin by saying I've been a faithful client to get a lengthy period. My dad and that I have already been likely to your shop for several years now. I've invested more of my hard earned cash together with your organization than I will depend. With that said I've never created a ...