I took my 91 Celica in to have the a/c serviced. Pep Boys did the maintenance work and recharged the system. They also gave a lengthy description of how all of the components of the a/c system had been checked and were in good working order. The a/c worked fine for two weeks. My father passed away and I left the state for an additional two week period. When I returned the a/c was no longer working. I checked my invoice and it clearly stated that Pep Boys offers a 90 day warranty on their work. This was quite a relief and I was glad, at that time, that I had chosen a larger organization and one that offered a warranty (because I paid considerably more than other garages in the area).
Well... They kept my car overnight and called the next day to tell me that they would need $1287.00 to get my a/c running again!!! They said that virtually every part of the a/c system would need to be replaced. I could not believe it!
They absolutely refused to stand behind the 90 day warranty and how could they not see that even one of the hoses was shot less than six weeks ago!!! Furthermore, when I took it up with the store manager he pulled out their copy of the work order and I could not believe my eyes or ears.
The work order had notes on it that had been scribbled out with an ink pen. Parts of the work order were completely blacked out and he stated that the condenser needed to be replaced but there were no notes indicating why it needed to be done. It is my belief that Pep Boys either did not check the system originally or they did damage to the system when they did the maintenance work. I have called their corporate office on two occasions trying to obtain some kind of relief and have been given the royal runaround.
I was originally told that the area manager would call me within 24 hours. Four days later I called back to tell the customer service rep that I had not been contacted. She told me that I would be contacted within 15 minutes. The area manager did call and his name was different than the one given to me originally. Is it possible that they have more than one area manager for the same area?
At any rate, he proposed that I take the car to another mechanic and if that mechanic would state that Pep Boys did something to cause the problem with the car he would make it right. Does this sound like a fair business practice to anyone else out there? What does another mechanic's opinion have to do with Pep Boys' 90 day warranty? I truly believe that this is just more of their time-wasting tactics hoping I will give up and go somewhere else. However, they need to know that I will continue to pursue this problem until they make it right or everyone else on the planet knows that Pep Boys is the worst and should be banished from the planet!
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