A few years back, we took our Chevy Mini Van to Pep Boys in Boardman Ohio for some work and the technician drove it completely off the lift and through a diagnostic machine and then into the cement wall behind it. He ran from the scene, big surprise, not. Giving them the benefit of the doubt, we ...
Pep boys can't align tires. They had them all screwed up and also destroyed my outer tie rod ends by over heating the adjustments. The so called master mechanic was in such a rush, which I don't understand why the place was dead. Which should have been my first clue that there service *. And then ...
4 years ago car broke down in Upland, Ca. Had it towed to Pep Boys there. Starter was bad and they installed lifetime warranty starter, took less than 1 hr. Yesterday starter went out again (4 yrs. Later) had car brought down to Pep Boys in Redlands, Ca. They honored the warranty but I had to pay ...
I got the vehicle, since the A/D wasn't operating, I'm an older woman, and that I don’t understand something about vehicles, I requested the clerk to please operate all of the required examination to recognize the issue with my A/D plus they informed me (and cost me) they might operate the CUSTOM ...
Had a fuel pump installed on 03/10/08. Paid a total of $481.98 On 09/18/08 while driving on I-10 van started to loose power I barely made it to a small safe location on the side of Interstate, after which the van died, stopped. I called for help. Before the tow Co. That I called could get there the ...
These are very vicious complaints, but nobody is saying where these horrible things are happening. I can completely understand how horribly things can go wrong in the auto industry in general. Its up to the service managers to do a tremendous job in customer satisfaction. I'm sure I will be ...