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Site: pepboys.com
Found 124 reviews / complaints
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Pep Boys
Bad oil jo

Took my 2001 Toyota echo to Pep boys for an oil change and they overfilled the car potentially causing damage to my engine. The car only has a capacity of 3.7 quarts yet they billed me for 5 quarts of oil! Even Jiffy Lube only ever had the balls to charge me for 4 quarts of oil! I won't dare let ...

Pep Boys
Terrible experience

I used to be a constant customer of Pep Boys that does not care about their customer service. I took my car into Pep Boys in January for them to repair my brakes which I was charged very close to $600.00 of repairs. Well it is July and I am having the same exact issue for Pep Boys to tell me that I ...

Pep Boys
Horrible service

Patchogue N.Y. Went in for 4 tires on Tuesday, when I went to pick up the car they said 1 tire had a hole in the side and had to order a new one. So they put 1 different brand tire on, ok. Than when I got home I realized that they ruined the rim. Just had the correct tire put on tonight and they ...

Pep Boys
Awful company

I took my car to PepBoys on Lafayette road in Indianapolis IN they told me I needed struts and I told them to change my serpentine belt because 2 weeks prior there was a small squeak they changed the belt broke my pulley to my water pump which caused engine damage. They broke the screw on one of ...


Pep Boys
Scam

On April 18, my F150 broke down and was brought to a Ford Dealer who I had used previously used to repair my truck. Larry, the service manager at the Ford dealer called me and informed me that he pulled a code indicating that my EGR and PDFE sensor were bad but noticed that they were genuine Ford ...