Hotels.com
Four representatives gave conflicting cancellation advice, charged for unused nights
On April 17th my brother and I checked into the Best Western Sea Wake in Clearwater, FL which he'd booked through Hotels.com. The room was dirty (stains on the carpets, dirt on the walls, a dresser with a broken drawer), even though, it had a 3 star Hotel.com rating. The night of the 17th my ...