I disconnected service in November. However, the agent failed to tell me that if I did not call back and change the status to cancel, I would still be charged. I was charged for December although I neither used the service nor lived at the address where the service was. I called them on December 31 ...
I cancelled my DTV and was informed that I had several more months left on my contract. Apparently, when the equipment fails and they send you a replacement box, it is only a lease, and that means you extend your contract another 2 years. This was news to me. No one ever said this to me, and I ...
A position I accepted last year was 200 miles from my home and not really ideal for me, and the odds were against me making it work. I told the DirecTV installer not to bother hooking me up in the home I was renting after he told me that there was a 2-year commitment. He quickly added that if I ...
After doing a one-year contract and paying my bill on time, basically doing everything by the book, I decided to go back to cable because of poor performance on their part. I scheduled my service to be cut off on the day my contract expired, and that is when all the hidden charges came in. I was ...
The day after Christmas I checked my bank account and they had just taken $165.39. No warning, nothing. I see I am not the only one. The email I sent today says it all. Thanks to your site, I will go to the bank tomorrow and let them know! Dear Direct TV, Why has your company treated me like this? ...
Direct TV is a bait and switch operation. Customer service wait is horrible, literally hours. ...