I cancelled my DTV and was informed that I had several more months left on my contract. Apparently, when the equipment fails and they send you a replacement box, it is only a lease, and that means you extend your contract another 2 years. This was news to me. No one ever said this to me, and I never received a customer agreement even after I asked for one by phone.
I asked then, if the first box was purchased by me, why they sent a threatening letter along with the new box saying to send the old box back or they would charge me up to $477.00. "That's just our policy," the customer service representative said. Why would DTV want my box back if it was not repairable? Why pay for the call back tag (FedEx) and bother to ship and receive it if they had no use for it? I asked how much they would have charged me for the box if I had leased it the first time and then NOT returned it. She said at that time it would have been $99.00, and I said then I want a credit of $99.00. I told her the box was broken and of no use to them, so why would they want it? I said I like shiny boxes, and broken or not, it was mine. She said it was in a warehouse somewhere and they would have no way of sending it back. You mean they actually pay for some giant warehouse to store broken HD boxes too!
DTV now has Nationwide Credit Inc. calling me to collect the $137.00 they say I owe, even though my letter to the billing dispute department has never been responded to. I could really use some advice. My credit score is currently around 800 (nearly perfect), and I don't want to ruin it, but I also don't want to give in to the bully with the deceptive practices. Help, please.
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