After doing a year contract and paying my bill on time, basically doing every thing by the book, I decided to go back to cable because of poor performance on their part so I schedule to have my service cut off on the day my contract expires and that is when all the hidden charges came in. I was told the final payment on my contract and was assured that was it and only to find out later I owed 24.30 more because of "pro rate", but nobody seemed to know about this when I ask them before, so I hung up and promptly got on line and set up a payment through my bank that same day.
I received the return box for my unit to return to them and packed it as soon as it hit the door. I called Fed Ex and scheduled a pickup the same day I packed the unit up and they came to pick it up. Well thinking thank God I am done with these people and feeling great about having my cable back I get an e-mail from these idiots saying I still owe 10.00. That's it, I call and ask what the crap is this for because I was again reassured there was no more charges and she came back to tell me I had been charged for a protection plan cancellation fee!!! Give me a freakin break, I don't know what the crap that was for and I flat told her what they could do with that $10.00. I told her I would not pay it and I was done!
We will see if they take it out of my account, but knowing how freakin money hungry they are I won't be surprised. The bottom line is STAY AWAY FROM DIRECTV... They will rip you off anyway they can... And half of them don't even speak english...
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