I disconnected service in November. However, the agent failed to tell me that if I did not call back and change the status to cancel, I would still be charged. I was charged for December although I neither used the service nor lived at the address where the service was. I called them on December 31 when I received another bill, which is when I was told I would have to cancel the service. I paid this bill, although it was not prorated, because I wanted to get it out of my hair. I asked them to reduce the charges and they refused. They were also supposed to send me boxes to return the leased receivers, and they have not arrived.
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