On Feb. 21st I sent DigiExpress two ipods to be repaired. I also sent them a total of $108.74. They still have both my ipods and my money. They will not answer any my phone calls. I would appreciate any help in resolving this situation. ...
I sent my IPOD to DigiExpress on 2/20. I had used repair services for IPOD before (not this company) And assumed would receive similar treatment. I knew it just needed a new battery. Worked fine but wouldn't hold charge. On 3/3 I sent money for the new battery. A week later, phoned to check and was ...
Friendly and informative on the telephone, before the service. Prompt notification they had received my device, then two weeks of silence. I sent an email and got a canned reply. Sent another email, and got another canned reply. Called and put on hold. It has been more than three weeks since I sent ...
I entered an on-line order with them for an Ipod battery replacement on 2/16. That same night I was able to fix the Ipod and cancelled the order on 2/17. On 2/22 I contacted them about the status of refunding the order I cancelled. On 2/24 they sent me an e-mail saying 7-10 days. On 3/1 I asked ...
DigiExpress is not a reputable provider. They get your device and then make it virtually impossible to contact them. After six attempts I reached them via phone and they couldn't give me any update to the status of my device. I would not recommend this service. It appears most of the other ...
I sent my ipod into to Digiexpress after talking to one of their customer service representatives that was very helpful. She said they were backed up so instead of the 3-5 days it would be exactly 7 days to get it fixed and shipped back. We decided that sounded great and sent in my ipod. After two ...