In July I had a DirecTV unit installed by BCK, and hours after installation I started getting 771 (searching for satellite). After dealing with BCK for a month or less, I decided to call DirecTV and got the run-around. On the optional insurance, I was told it was covered, then was told it is not ...
In May '06, I was told by a phone representative of Direct TV that I was entitled to a $5.00 a month credit. I received the credit from May '06 through September '06. In September, I received a letter from Mr. Johnson, Customer Service Manager. He states I was given the credits in error. He further ...
I, too, have fallen victim to the lies, rudeness and unwillingness to help of the customer rep department of this poorly run company, DIRECTV. I have never in my life dealt with such unwilling-to-help people. I have reviewed the other reports that customers have written and the rebuttals by those ...
DirecTV 8/30/06 I called Direct TV a few days earlier and asked about upgrading my standard receiver to a DVR and what the cost would be. I was told there would be no charge increase at all. I purchased the DVR at Costco, installed it and called DirecTV to program the new DVR. After about 10 ...
Where to begin! It all started with the promise of a free home theater system for signing up for Directv. I followed the directions to a "T" and sent in all the necessary paperwork. Needless to say, the day came and went that I was to receive the system. I began calling, and all I would ...
I cancelled my service with Directv in March after 3 years. I was told I owed nothing and actually showed a credit on my account. Two months later I received a bill for 47.66 for an early cancellation fee. They say the computer shows that I agreed to another contract in August. No such agreement ...