I cancelled my Direct TV account in March after fulfilling my contract and was told there would be no early termination fee.
I was billed a $75.00 early termination fee. After much fighting with them, Direct TV said they would credit the account and send me a check for exactly $77.11. This amount is showing up as past due on my Verizon bill due to the integrated billing being cancelled.
I waited for almost 10 weeks. They told me I would receive the check in 6-8 weeks. Finally, Direct TV admitted that their finance department had deemed the credit "invalid" and only issued a check for $2.11.
They have robbed me of $75.00, and I can't tell you how many supervisors, including Chris, badge W2718, told me the check was coming. They even told the Verizon collections rep on 7-7-08 that the check was coming.
I believe Direct TV has committed fraud. I think it best to complain to the Maryland Public Service Commission, the state's attorney general's office and the FTC. And I am sure the marketing department at Comcast would love this info.
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