After being a satisfied customer for over 2 years I decided to cancel as I no longer was using the service. The first time I called to cancel, after spending over 30 minutes repeating my desire to cancel and dealing with scripted "required" Q&A sessions, I though I was done. No. ...
Vonage disconected me twice and kept me on the phone for an hour (3 calls) to cancel my service and refused to cancel it repeatedly because of all the upgrades they've made and a continous bantering of what they could do. I held an 5min for a supervisor, but one was not available. Pure and utter ...
This is regarding the extremely frustrating experience we had with Vonage today. To begin with, we took the connection on 18th Feb. My account was debited with $35. Without any prior notice today. There was not even email communication regarding this. When spoken to the representative - Jeff, to ...
In January i called vonage inquiring about service, i was told to call earthlink and at&t for high speed that would be 14.99 a month for high speed. I had to do application with my information, they said they would email me a authorization form to sign and fax back to them before my service ...
I purchased Vonage hardware and signed up for the service because of the 30-day money back guaranty, which I intended to use in the event that the service was not satisfactory. I soon found that I could not connect and use the phone with my available internet service. I called Vonage and asked for ...
I called Vonage on March 10 and inquired about their services. I was paying $210.00 a month with Bellsouht for three (3) voice lines and one (1) fax line. Vonage quoted me $25.00 per month per voice line with unlimited local and long distance. They offered me $9.95 for the fax line. They were going ...