I tried to cancel my Vonage account back in July, and the guy I talked to (after waiting on the phone for 20 minutes) politely told me that if I stayed on for a year, then I wouldn't be charged a disconnect fee. Well, that year just ended on September 21st, so I called to cancel today and someone picked up within 10 minutes.
I told him I wanted to cancel, and he proceeded to pitch a discount and free service. I told him I didn't use the account and I wanted to cancel. He repeated the offer. I asked him what part of "No thanks, I just want to cancel the service" did he not understand? He then started explaining how much money I'd be saving and how I could use the phone for emergencies, yadda, yadda, yadda. I wasn't even listening! Couldn't tell you a word of what he said, because I WASN'T INTERESTED! These people just don't get that do they?!
So after five rounds of me saying, "I don't care what you've got to offer, just cancel my account please!" I finally had to hang up on him. I am not sure what to do at this point, since they just wouldn't cancel my account.
Besides sicking my husband on them (which is my next step), I guess I'll have to go to my credit card company and tell them to block Vonage from trying to bill us again.
I HATE VONAGE! It is a total scam of a service, if you could even call it that!
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