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Vonage
Found 620 reviews / complaints
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Vonage
Didn't deliver phone service promised, promised correction w/o charge, then charged anyway, refused to refund, offered 2 months free to make up

I signed up with Vonage for unlimited phone calls (made and recieved) for $24.99 per month (plus taxes, etc, of course). I was provided a phone number (by area code and prefix) assigned to a city in the local area that I can call and be called from without charge. Within a week and a half to two ...

Vonage
Refusal to cancel account

I have called Vonage 3x in the last few months requesting to cancel my service because I can nolonger afford to pay for it. Previous to this I had my account lowered to 14.99 / 500min a month plan. After the 1st pain staking call, I walked away with no cancellation and a month free and an I agreed ...

Vonage
Hell to cancel - Digital Phone

After being a satisfied customer for over 2 years I decided to cancel as I no longer was using the service. The first time I called to cancel, after spending over 30 minutes repeating my desire to cancel and dealing with scripted "required" Q&A sessions, I though I was done. No. ...


Vonage
Bad service!

This is regarding the extremely frustrating experience we had with Vonage today. To begin with, we took the connection on 18th Feb. My account was debited with $35. Without any prior notice today. There was not even email communication regarding this. When spoken to the representative - Jeff, to ...