Customer service is very poor. They are aggressive on taking orders, not clarifying customers doubts. Will commit anything for getting order and after that no one seems to be responsable for that. Money back guarantee is also fake. You need to spend more time in phone for that. I called to collect ...
Poor phone quality, incompetent tech support, and overall fraudelent business model. I've been with them twice now and anyone who reads this and other posts should beware... If you subscribe they will screw you all eventually! FYI - I have Time Warner digital phone and they have none of these ...
I have two Vonage lines. One for home and one for business. The features can't be matched by the local land lines or the cable digital phone providers. I call all over the world for business and my family lives in Canada so this technology saves us huge cash. I even switched to Time Warners digital ...
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Vonage hit me for an increased annual subscription when I never asked for it, and for 10 % more than last years amount, without advising me or obtaining my permission. Not only did they do that, but they manged to charge it to a date expired credit card. Not stopping there, they perpetrated a fraud ...
I ordered Vonage service on 3/9/09. On 6/9/09 my promotional period was over and I've been paying full price since that time. 6/9/09 is my actual subscription date. I do not use the service and called to cancel on 6/29/10. Unfortunately, though I do not recall agreeing to a two year plan, Vonage's ...