Vonage hit me for an increased annual subscription when I never asked for it, and for 10 % more than last years amount, without advising me or obtaining my permission.
Not only did they do that, but they manged to charge it to a date expired credit card.
Not stopping there, they perpetrated a fraud as I was on a call to them to change from an annual to a monthly subscription. They told me that they had charged an annual subscription the day before I called, which turned out to be a straight up lie, since they did it while I was talking to them about switching to a monthly subscription.
The credit card company later verified the date and time as being the time I was on the call.
I will be advising the FCC and I have already asked for a fraud investigation by my credit card company.
Mike W.
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