I ordered Vonage service on 3/9/09. On 6/9/09 my promotional period was over and I've been paying full price since that time. 6/9/09 is my actual subscription date. I do not use the service and called to cancel on 6/29/10.
Unfortunately, though I do not recall agreeing to a two year plan, Vonage's current website states:
1) If your subscription date is on or before January 31 and your service is disconnected after 1 year following your subscription date, the disconnection fee is waived; or
2) If your subscription date is on or between February 1 and before May 29, and your service is disconnected after 2 years following your subscription date, the disconnection fee is waived; or
3) If your subscription date is on or after May 29, and your service is disconnected after 1 year following your subscription date, the disconnection fee is waived.
I contend that my subscription date is 6/9/10 as that is when my actual subscription pricing started, therefore #3 applies to me. I am past one year and want to cancel without the $39.99 fee.
I spoke to Reynauld, who was a nice customer service agent just doing her job. I asked to speak to a manager and was passed to Dee. Dee apparently, according to her, is not enabled to make any decisions and after asking her repeatedly for a phone number to contact (she insisted I could only have a fax number), she finally gave me a telephone number which is supposed to be a number at the Vonage HQ in New Jersey. I have not yet called that number.
If there's a fee, they should be upfront about it. I know I was never informed as I refuse to enter into contracts longer than a year. I'd rather pay more than be held hostage.
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