I have had Verizon (or what ever their latest name change is) three times, yes three times. Each time has been a nightmare, here is my story. 1.1997: ISDN made its appearance into the world. Of course, we wanted to move beyond dial-up and so I got the ISDN modem.installed it and it worked right and ...
Verizon did an excellent job chasing away loyal customers of 16 years. We moved to Manassas that long ago and GTE was the only phone company at the time, so we were stuck with it. Still, they did a very good job providing us with reliable phone service for many years until a certain incident. By ...
Verizon customer service passed me around for one hour and forty-five minutes and still would not cancel my dsl service. I was given 4 different phone numbers and was transferred to a different person 9 times. One representative hung up as soon as I asked for a cancellation of service. I ended up ...
Agent's promise of refund or credit has not been met. Being lied to is not a good feeling as a customer. They promised me of credit and now they are denying ever existed of that promise by simply saying it has not been logged in. ...
On 6/13 a telephone pole rotted and fell on our garage roof. It put several holes in our roof then fell to the ground and snapped the wires in half and were stretched out across the road. We contacted Verizon as soon as we noticed what happened. They sent a service man out and he said he was the ...
I attempted to switch my phone service to Verizon, but the number they gave me has never been activated. I have sent them e-mails and called several times about this. If a person ever answers, they transfer me to another department. Now bills are coming from Verizon and their "collection ...