Complaint / Review
Verizon
Fallen telephone pole and downed wires unrepaired for three weeks

On 6/13 a telephone pole rotted and fell on our garage roof. It put several holes in our roof then fell to the ground and snapped the wires in half and were stretched out across the road. We contacted Verizon as soon as we noticed what happened. They sent a service man out and he said he was the wrong person for the job that someone else would be out. After a week another service woman came out and told us she wasn't the right person to do the job that someone else would need to come out. We had another appointment yesterday and no one showed up or tried to contact us. Again no service. It has been over 3 weeks now that we have not had service and in the meantime all the rain we have had is pouring into our garage thru the holes in the roof. I keep calling and spoke to several supervisors and nothing is being done to repair the damages or restore our service, and the wires are still laying across the road. I am at wits end and don't know what to do, I need some help.

Thank you,

Debra