Talking Verizon, my blood is boiling. I want everyone to know our whole experience from signing up account with Verizon, install the line and billing. We are new in US, just 2 months here. First, we saw Verizon has the promotion for the Fios Triple Play for $69.99/month in June.
We tried to sign up on-line, but they are not being able to verify our social security, so asked us to bring our other documents for verification in Yonkers. We are living in White Plains, and saw Verizon retails everywhere here in White Plains, NY, why must make us go all the way to Yonkers. But we did at the end to Yonkers, however, the customer service staff is not helpful at all as we are told that this promotion is for internet sign on only and they do not gain any credit. Later, when the staff realized that the credit actually goes to him, and he then became helpful. Our account is finally opened.
Another whole lot of hassle to fix the installation date on-line and finally got done. We were told to standby from 8am to 12noon for the technician to come by for the installation. I have taken half day leave for that, however, nobody shows up. I made the call to Verizon customer service (1800-Verizon), ask the operator and waited one hour to give me the reason that ‘Your building management has some dispute with Verizon’. I can’t believe it as the building management is the one recommend Verizon to us, so I went to the building management office to verify. The staff said there is no such thing and Verizon is coming to our building to have a promotion on the following week. So, I went back to Verizon calling 1800-Verizon. I told the operator upfront about the whole story and warned her I am not going to hold for another hour for the same answer, but at the end, still, ONE HOUR waiting with the same answer. It is whole lot of wasting my time. This happen with few follows up call together with the staff from the building management. Calling the 1800-Verizon is a waste of time, the operator still has to speak to the supervisor to seek for advice and there is no designated person you can talk to.
After at least another 3 – 4 calls, we were informed that the technician will be at our place for the installation the next day. We told ourselves to give them last chance and trust them. However, to our most disappointment, they never show up for 2nd time, another 4 hours wait………. We are really upset as we do not have internet connect for ONE WEEK. We went to the building management office to tell them about this again, the staff made the call to Verizon. Finally, the technical engineer called us and explains the situation. Irregardless, we should be informed if they can’t make the trip down to our place instead of keeping us waiting and I have applied ONE day Leave for such an irresponsible service provider.
The TV and internet finally get installed and we were told the sales representative will call us in few days’ time. Until today, 3 weeks passed by, NOBODY from Verizon called us and do not bother to offer their apology. Really such a great disappointment!!! We received our 1st month bill; it stated $121 from our contractual price of $69.99 tax. It is almost double. Calling the customer service, and given the whole list of breakdown which just try to confuse the customer. And put it that we are at their mercy to give us some $10 discount from the bill. Please, despite offering their apology for all we have suffered, charged us with a much higher monthly fee with a minimal $10 DISCOUNT. WHAT A ”GREAT” CUSTOMER SERVICE VERIZON HAD PROVIDED TO THE CUSTOMERS AND WORST OF ALL, THEY DO NOT HONOR THEIR CONTRACT!!! Obviously, they do not treasure their customers but trying to chase them away!
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