I am not sure where to start with how badly I have been treated by the customer service team at Toys R Us / Babies R Us online and stores. I ordered the Chicco Liteway Stroller online for my young son to use before Christmas. As part of the order we were to receive a free diaper bag as part of the ...
I bought 4 flying fish/sharks online on december 12th, paid for overnight shipping so the packages would be there on the 13th. Only 2 showed up to my door the next day and the one (shark) was a "re-packaged gift" that was completely shattered and broken. Horrible experience with Toys-R-Us ...
I ordered a imaginariam master art easel on December 1st for a Christmas present. I still haven't received it and every time I call Toys R Us I get a different response but it is impossible to find out the real status of my order. I e-mailed twice and got a auto response that they would contact me ...
Well the first thing is that When i went to toys r us the other day they had the worst experience trying to buy a little lego minifigure display case. It was on display with a price tag and everything, ready to buy. So i walk up to the register after waiting in line forever with my grandfather and ...
Sent the regular DS Spiderman game instead of the 3DS, 5 days before Christmas. I was told after calling customer service that there were no more available for shipment! Niether was it in stock at my local Toys r us! She also told me that she did not know if I could return it to the store for ...
My son in Turning 3 tomorrow, and he wanted a Power Wheels Jeep Hurricane. I purchased it online to be picked up in my local store. Online it showed they had the item in stock. I completed the purchase and waited for my confirmation email, and I was supposed to get a second email when it was ready ...