Ordered all my toys for my son's bday. Paid extra for 2nd day shipping. Toys R US could not deliver by 2nd day. What I paid for. I stated I wanted a refund for shipping. They declined, even knowing that they messed up a time sensitive order. I will be returning. No wonder Toys R Us went bankrupt! ...
I had a recent terrible experience with the Toys R Us store in Torrance, CA. I was purchasing some gifts for a Toys For Tots drive, in the early afternoon on a Friday, and the store was far more crowded than I expected. I picked up 4 toys for the drive (and some toys for my 6 year old niece) and ...
I recently ordered a Rapunzel Tower from Toys R Us online. On the order in red it said "free Disney Princess 3 piece sleepover set" and "free shipping". I thought all was well, but when I received my e-mail confirmation, it did not mention the free Disney princess sleepover set. ...
Dear babies r us, you have lost a very very loyal customer. I had purchased all the diapers i needed for a free box of diapers by 3/2. According to the great emails that you had sent out periodically reminding us how many diaper boxes i needed to purchase i had until 12/25 to purchase all the ...
Very poor customer service. I was told by a department manager that I could receive credit toward a defective item after giving them some confidential information over the phone. I explained to her that it was a gift I received just over 3 months prior. When I went back to do the transaction I was ...
I have to shop online because of being disabled. To further complicate matters I live in Pa. And my niece in Ky. I thought it would be rather easy for her baby shower to purchase items from online and have them delivered to Ky. 5 migraines later, and having to double purchase items and ship out yet ...