I have had the "worst ever" customer service experience with TWC. When I signed up for the triple play back in February, I was promised a $200 gift card. I was told to fill out a form on line and send in my last Verizon bill, and I would wait 90 days to receive the gift card. I did all ...
I'm a current Time Warner internet customer about to enter my 11th of 12th month of service. I signed up for a twelve month promotion where the price would be fixed for that entire duration. However, I recently got another bill and noticed that it was just over $5 more than what I usually pay. I ...
In early October, my husband and I made the decision to bundle our TV, Internet and phone services and switch to Time Warner. This moved would have saved us about $70 a month. I called TWC and set up an installation appointment. When the tech arrived to install the equipment, he informed me that ...
Time Warner Cable in Austin TX has horrible service. I have been stood up 3 times while waiting for their technicians as well as 3 plus hours on the phone talking with operators who say the same things over and over and not have any ability to carry out the business of this company.incompetent and ...
I called my local time Warner cable branch in Cleveland, OH to upgrade to their 89.99 bundle. They asked for my credit card information and my social security number. Then set up a work order. 2 weeks later I called because nobody called me about setting up my cable/phone and eh said they have no ...
After shoddy service and being billed a $20 fee for insufficient funds that was Time Warner's fault, not a lack of funds on my part, I had it. I spent most of a day trying to get anywhere with Time Warner. They said I had bounced a check, but I hadn't and my bank confirmed. No apologies from Time ...