I have seen many complaints about Time Warner, but when I lived in an area that got TWC service, I rarely had issues: My cable modem ran for months without needing a reboot, and I almost always had as much bandwidth as promised. About a year ago, we moved. We are now a good bit away, down a dirt ...
I see from all the responses to any review about TWC that all they can say is to email them explaining the situation. I have explained both of my "situations" until I'm blue in the face to customer service and tech support. Yet, neither issue has been resolved. I see the same response ...
I had digital phone installed on Dec. 31. To date, Feb. 28, when I make an out call the caller ID displayed to person I am calling says the name of the previous owner of the phone number I was given on Dec. 31. I have placed several calls to customer service AND Tech support. After each call I am ...
My service was installed earlier this week. The person who installed the triple play said he did not know how to make the fax/printer work. He did not make any effort to try to figure out the problem. He did get the phone, TV, and access to the internet, but my service is not complete without the ...
If they handed out awards for the worse customer service, Time Warner Cable would be the winner. They continue to argue with me about an "unreturned modem". They began to charge me for this "unreturned modem" in August even though I had a receipt for a returned modem dated 8/1 ...
I placed my first order for the 2 new digital conversion kits to be mailed to me on Feb. 1. I was told it would be 3-5 working days to receive them by FedEx. On Feb. 8th I called customer service because I hadn't receive the kits. I was told my order "was just sitting there" and she would ...