If they handed out awards for the worse customer service, Time Warner Cable would be the winner. They continue to argue with me about an "unreturned modem". They began to charge me for this "unreturned modem" in August even though I had a receipt for a returned modem dated 8/1 ...
I placed my first order for the 2 new digital conversion kits to be mailed to me on Feb. 1. I was told it would be 3-5 working days to receive them by FedEx. On Feb. 8th I called customer service because I hadn't receive the kits. I was told my order "was just sitting there" and she would ...
I have had 2 techs come out and switch our cable box. When bringing up the channel guide and surfing up or down the guide will stick and automatically scroll through all the channels. I have reset the box almost daily and still the same problem. Either fix the problem, reduce our monthly rate (no ...
Posted On: February 20 Posted By: TWC customer Time Warner refuses to deliver services and goods as promised. False advertising, lack of respect to customer, hiding information, refusal to play recorded conversations. Do not provide services as advertised. Refuse to provide a gift card as promised. ...
I signed on with TWC over 2 years ago for a "package deal" that included phone, internet, and TV. I was told at the time I signed, the contract was valid and binding for 2 years, and after that point, I would be free to shop other places for these services if I so desired. I spoke with ...
Time Warner refuses to deliver services and goods as promised. False advertising, lack of respect to customer, hiding information, refusal to play recorded conversations. Do not provide services as advertised. Refuse to provide a gift card as promised. Would listen to you screams, slowly ...