I have bought a sofa and a love seat 3 years ago from the Birck and it was promised to be genuine leather, after 3 years I have noticed the sitting area of the sofa is peeling off and it shows clearly that it is not leather at all! After calling the warranty department, they provided me with 150$ ...
For 5 years i have been going back and forth, i got an extended warranty for my 2 coaches and 2 beds they kept making excuses and declined to resolve the issue, after having 5 technician come to my home they said that there was a stain on the products the warranty was void when the stain was not a ...
On 25Nov. 2011 (Black Friday) we went to the Vegreville Brick and seen a brown leather couch for a discounted price of $500.00 (regular approx. $1400). After I paid for it... The manager said it had to be out of the store in 24 hours. The winds outside were 120 Km that day and we were in town with ...
On 25 Nov. 2011 we bought a brown leather couch for $500.00 (marked down from $1400) in Vegreville Brick. After I paid for it the manager told me that it had to be out of the store in 24 hours. The winds were 120km and we did not feel comfortable taking it home that day and we were unable to come ...
I am writing to complain about the TV which we paid for but never seems to exist at the Brick. After multiple calls, I am told that this will be available in mid December. I am still not sure why they refuse to deliver on this promise when we have paid for this in full. Please help someone who is ...
I used to be a Store Manager at The Brick, it wasn't one of the largest locations either. On weekly basis we delivered close to $200,000 and I had 5-6 customer service issues because something went wrong. Delivery didn't happen, product was damaged, etc. This was 5% of our total business, so if you ...