I've purchased furniture from the brick and they gave me $701 discount. 2 months later, they claim that a mistake was made and that I should return the money ($701). The lady that called me was rude and unprofessional. I spoke with the Sales manager and he was no help either. He treated to send my ...
Last week I purchased a sofa, loveseat, and 7 piece dinette set from the Brick. The in-store experience was fantastic as the salesperson was professional, courteous, helpful and friendly. Couldn't have been happier. The trouble started when it came time to deliver the furniture. The dinette set was ...
My husband and I bought a washer and dryer on Jan 3rd at the Brick, had it delivered on the 15th and it worked for 2 loads then we went on holiday on the 18th... When we got back on the 25th our son told us it stopped working just after we left. Brick would not send out a technician and we got in ...
Yesterday I purchased 4 mattress protectors for my son at Brick in Coquitlam only to discover today that my son (who lives overseas) does not need them anymore. All mattress protectors are unopened, but Brick refuses to take them back due to "personal hygiene" reasons. This is apparently ...
I patiently waited 3 months for delivery of a sofa to match the loveseat they delivered on time. Paid in full. After 3 months we get a call by delivery saying that the set has been discontinued and we can either pick out a new set (at regular price of course), be charged the difference, or get a ...
I am really disappointed in the service that you get. We bought our furniture from them 3 years age and also bought the 5 year warrenty. They came out and fixed our hutch 2 years ago and I called them to come and fix our reclining loveseat and was told they do not come out to our area for service. ...