Bought a TV stand from Brick. The wrong item code was entered by the sales representative (honest mistake) and I got the bigger and more expensive ($100 more) one by mistake—but since the item descriptions were identical and the sales clerk put the correct pricing on the invoice it was only ...
The Brick Langley, BC provided probably the worst customer service I have ever experienced. It took The Brick nine months to get a replacement for a defective chair, after I had complained three times. The initial complaint was filed in May, the replacement chair arrived nine months later. OK, ...
I went to buy aleather sofa from the brick location at Enterprise drive. There was a sales lady who didnt know a dot baout furniture & then they directed to the store manager who was acting like a Warren Buffet. He was over riding it seemed that we were in a refugee camp asking for mercy from ...
My husband and I have purchased several pieces of furniture from The Brick / United Furniture Warehouse and we have always purchased the 5-year warranty, but have never had to claim anything - until now. We purchased a leather couch and the cushions have become so sunken in, that we went out and ...
I had spent over $5400 on new furniture in one day including warranties.included in that was a two piece microfiber L shaped couch. I had noticed a tear in one corner within a few months of getting the couch. So I called the Brick about the warranty because the salesperson said it would be covered. ...
I've purchased furniture from the brick and they gave me $701 discount. 2 months later, they claim that a mistake was made and that I should return the money ($701). The lady that called me was rude and unprofessional. I spoke with the Sales manager and he was no help either. He treated to send my ...