Sears.com - poor experience. Requested a pancake air compressor like a Holiday present prior to Holiday, not obtained. Talked to a lot of Sears.com customer support reps - some impolite, some not effectively educated, some knownothing. On January 15 I obtained a phone from the Sears specialist on ...
I placed an order on Sears.com for a printer in September. They sent me the wrong item 1 week later. The procedure to fix a wrong shipment is to have UPS pick up item, restock item, then issue a new item (the process can take up to a month.) The only way to get a replacement sooner is to order a ...
I put an order 12/18/07 for binoculars. Sears.com site suggested product was in-stock and so I required fast delivery and applied my bank check card to cover the purchase I called customer support on12/24 and was informed them was shipping in the merchant and might "most likely not appear by ...
I am writing this complaint to see if going through this route can help me, as I am not receiving any help from the Sears. I placed an online order as a gift on 8/12/07 which never made it to my sister's place. I made more than 10 calls to sears, not including many made later by my sister and also ...
I did a price match for Toshiba 42HL167 LCD HDTV that was $1799 from sears.com against another store that had the same TV for lower price that was $1349. Since I have a Sears card credit card I used it to purchase the TV from sears.com for extra discounts. I spoke with 1 of the rep and she was very ...
SONY BRAVIA 40 Inch KDL40W3000 was on sale Nov. 23 for a good price. I purchased it, got the order confirmation, but followed it up 10 days later and said that the item is out of stock. Was it really out of stock? Why did my transaction purchase went through? Hmmm... This is not fair and not right. ...