Sears could not deliver on the agreed upon date. They suggested I cancel the entire order and re-order with the original desired date. I did this and miraculously they were able to deliver on the desired date. However, they charged me for both the canceled order and the received order. I have spent ...
I bought this computer bundle from sears.com, I appeared with a flat screen on the picture, but it was not mentioned on the description, I called customer service to make sure it was included and the lady said "yes". When the pc arrived the screen was not included, I called they said it ...
I ordered a comforter in a specific color I really wanted and they sent me the wrong color not once, but twice. Then they tell me oh we don't have that color, but yet when I ordered it online it said they did and they let me proceed with the order. I think they are a horrible company and something ...
This is a long one so get a cup of coffee ready. I decided to order a laptop around Thanksgiving due to sears.com having no interest till 2010 on all electronics purchases plastered all over their website. So off I went with my Sears card (owned by Citibank) to get that and my daughter an MP3 ...
I placed an order on Sears.com for a printer in September. They sent me the wrong item 1 week later. The procedure to fix a wrong shipment is to have UPS pick up item, restock item, then issue a new item (the process can take up to a month.) The only way to get a replacement sooner is to order a ...
I am writing this complaint to see if going through this route can help me, as I am not receiving any help from the Sears. I placed an online order as a gift on 8/12/07 which never made it to my sister's place. I made more than 10 calls to Sears, not including many made later by my sister and also ...