I am writing this complaint to see if going through this route can help me, as I am not receiving any help from the Sears.
I placed an online order as a gift on 8/12/07 which never made it to my sister's place.
I made more than 10 calls to sears, not including many made later by my sister and also e-mailed sears to obtain info with no resolution.
I initially did not cancel the order as it was meant to be a surprise gift for my sister, But when I realized that I was not getting anywhere with the order, after asking sister to also follow up which did not help, I asked for a refund, I was refunded only 10% of the initial purchase price, once again despite a number of phone calls I have not received my full refund.
When I call the customer service there is no one who takes responsibility or takes steps to rectify the problems, every time after talking to the initial representative explaining your story for nth time you wait for a long time to be connected to a supervisor (if you are lucky or the phone disconnects) only to be given false promises of the matter being dealt within 24 hours.
I have spent more than 7 hours on the phone and e-mail to get this matter closed but with no luck.
I do not know where to turn to, as I see nobody at sears.com or at their national customer relations wanting to solve my problem, which in my opinion should take them no more than a minute.
I am truly appalled at sears. Coms's unreliable service, complete disregard for the customer and no accountability or responsibility on their part.
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