This is a long one so get a cup of coffee ready. I decided to order a laptop around Thanksgiving due to sears.com having no interest till 2010 on all electronics purchases plastered all over their website. So off I went with my Sears card (owned by citibank) to get that and my daughter an MP3 ...
Sears.com - poor experience. Requested a pancake air compressor like a Holiday present prior to Holiday, not obtained. Talked to a lot of Sears.com customer support reps - some impolite, some not effectively educated, some knownothing. On January 15 I obtained a phone from the Sears specialist on ...
I placed an order on Sears.com for a printer in September. They sent me the wrong item 1 week later. The procedure to fix a wrong shipment is to have UPS pick up item, restock item, then issue a new item (the process can take up to a month.) The only way to get a replacement sooner is to order a ...
I put an order 12/18/07 for binoculars. Sears.com site suggested product was in-stock and so I required fast delivery and applied my bank check card to cover the purchase I called customer support on12/24 and was informed them was shipping in the merchant and might "most likely not appear by ...
I am writing this complaint to see if going through this route can help me, as I am not receiving any help from the Sears. I placed an online order as a gift on 8/12/07 which never made it to my sister's place. I made more than 10 calls to sears, not including many made later by my sister and also ...
I did a price match for Toshiba 42HL167 LCD HDTV that was $1799 from sears.com against another store that had the same TV for lower price that was $1349. Since I have a Sears card credit card I used it to purchase the TV from sears.com for extra discounts. I spoke with 1 of the rep and she was very ...