When claiming Sears ' water heater warranty (after the first year that covers labor), Sears will not honor it without sending a technician to check this is the case, and charge the customer $79 (plus tax) for the visit, regardless if the problem was indeed a faulty product. This sum is not even ...
After my oven stopped working (just under 10 years old) I ordered a part over the phone for my oven which I bought from Sears. Part arrived a week later and it was the wrong part. Called, explained the error, ordered another part. A week later, part arrives it is the same as the 1st order. Called, ...
Customer service is a joke with these people. Scheduling service is a nightmare, they call and cancel, set up rescheduled times that they do not follow, they do not follow through on your complaints. It has been 5 weeks since first scheduled, I have missed two days work and have another ...
Sears – phone offer was a steal. Sears website advertised a phone. I committed to purchase but instead bought broken promises, potential fraud and abysmal customer service’ – all at my ADDITIONAL cost. Money was committed from my account to Sears however, the company cancelled and blamed a 3rd ...
I was in Sears store in Marion, Illinois and used my debit card and cash register would not print a receipt for me. Manager came over and tried to get receipt to print and said the transaction did not go through even though I pulled my bank account up on my phone and showed him the money came out ...
Where else, other than Sears, would they advertise a sale and then default after accepting payment? Where else, other than Sears, would paying by credit card expose you to potential fraud forcing your bank to change your card details? Where else, other than Sears, would they ask you to call their ...