I hated Sears 10 years ago when I made the mistake of purchasing all my appliances from them. I have not shopped there since. Now when I need a part and assistance to install the part, they send the wrong part, wrong instruction sheet and give me the run around with phone numbers and websites to ...
When claiming Sears ' water heater warranty (after the first year that covers labor), Sears will not honor it without sending a technician to check this is the case, and charge the customer $79 (plus tax) for the visit, regardless if the problem was indeed a faulty product. This sum is not even ...
After my oven stopped working (just under 10 years old) I ordered a part over the phone for my oven which I bought from Sears. Part arrived a week later and it was the wrong part. Called, explained the error, ordered another part. A week later, part arrives it is the same as the 1st order. Called, ...
Customer service is a JOKE with these people. Scheduling service is a nightmare, they call and cancel, set up rescheduled times that they do not follow, they do not follow through on your complaints. It has been 5 weeks since first scheduled, I have missed two days work and have another ...
Sears – phone offer was a steal. Sears website advertised a phone. I committed to purchase but instead bought broken promises, potential fraud and abysmal customer service’ – all at my ADDITIONAL cost. Money was committed from my account to Sears however, the company cancelled and blamed a 3rd ...
Sears website advertised a phone. I committed to purchase but instead bought broken promises, potential fraud and abysmal customer service" – all at my ADDITIONAL cost. Money was committed from my account to Sears however, the company cancelled and blamed a 3rd party supplier who knew nothing ...