Called for ac repair on 12-1-09 cannot come to repair ac condenser leak till 12-22-09, have sears installing new inside ac unit that day in my home on 12-1-09.in the past they have made numerous appointments without showing up. ...
For over a month I've been trying to get a microwave serviced and for the first appointment my husband took off a full day of work only to have the service department call AFTER 5:00 pm to tell us that no one would be coming due to the repairman being too busy. The second appointment today the ...
I was charged $90.00 for shipping a 10 pound Shop Vac to my house!!! How can they justify this? ...
Two years ago in November we purchased new kitchen appliances. The refrigerator has made noises when "cycling" which I was told was normal by the Sears people I phoned. I can not hear the TV in the kitchen when this product is "cycling". My old fridge merely hummed quietly. Now ...
I worked for Sears like a callcenter owner. If you call-in for customer support, tell plan a service visit or simply to request a problem about a you bought, whoever you are speaking with is educated to try and market you a safety contract. This is the way it works. You call-in due to a difficulty ...
My Kenmore Refrigerator was purchased 06/02/04 so it is 5 years old. It stopped working 12/3/09. When I called for service I was told a serviceman could be here 12/17/09. This is my refrigerator... You were asking me to wait 2 weeks without refrigeration? I tried and found a local repairman who ...