I usually use another company, but I chose to go with Orbitz strictly due to their "Price Assurance". After four hours of trying to get bookings, I was able to get my vacation booked only to find out after my credit card had been charged, that it was not covered under the "Price ...
I canceled tickets to Hawaii and figured that because I had bought insurance, I could refund the tickets if I needed to. NOT THE CASE! I was told the money I spent on the tickets would go to "future use" but because I would be changing the tickets, when I get new tickets I will have to ...
My flight was cancelled for mechanical problems. When I called Orbitz customer care, I received no support. I talked to a girl who showed zero empathy for my circumstances. She couldn't care less. She put me hold so often for so long my battery ran out on my phone and had to drive to a friends ...
I booked a vacation package from nyc to orlando. Two days later, If i would have booked seperate from the direct sites it would have been cheaper. For example, I checked for the hotel only and it was cheaper at almost any other site. And jetblue direct had a flight that would have worked better for ...
I entered my frequent flyer # when I booked, but Orbitz failed to pass that info on to the airline... So now I am left to fend for myself trying to get the airline miles added to my account. Expedia always makes sure that they pass along that information, I have never had a problem with them, I ...
Every time we call we are on hold for a very long time and then we have to ask for the international department. Otherwise, we explain our situation and then they say you need the international department and we are on hold again. The customer service agents speak English but they don't really ...